DELIVERY

COVID-19 UPDATE: Our postal and courier partners are experiencing significant delivery delays especially, international orders due to limited flights, social distancing requirements and increased parcel volumes. We will continue to process orders as usual. If you would like your order delivered within a reasonable timeframe, please select EXPRESS DELIVERY at checkout. Thank you for your patience and understanding during this time. 

Orders are sent from Sydney, AUSTRALIA.

All Australian orders made before AEST 12pm on a weekday will be processed on the same day (except public holidays). For International orders, it is AEST 11am. Please note that all orders received over the weekend or public holiday are processed the following business day.

Basics Department purchases may be delivered to addresses other than the billing address given by the cardholder. An email and a copy of the invoice will be sent to the cardholder's registered email address. 

A dispatch confirmation email displaying your unique tracking number will be sent for all orders so that you can track the progress of your delivery. No signature upon delivery is applicable during the COVID-19 pandemic for your health and safety via express delivery.

SYDNEY METRO SAME DAY DELIVERY

We offer same day delivery service to selected Sydney metro locations on Sunday to Saturday (except public holidays). Orders need be placed before 12pm and SAME DAY DELIVERY option selected at checkout. Please make sure someone is available to sign on delivery. We charge a flat fee of $15.

Eligible postcodes:

1350, 1485, 1825, 2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2065, 2066, 2089, 2110, 2111, 2127, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2090, 2191, 2192, 2193, 2194, 2195, 2196, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 22, 16, 2217, 2218, 2219, 2220, 2221, 2222, 2223

We currently use AfterDark Logistics as our same day courier. 

DELIVERY WITHIN AUSTRALIA

ORDERS UNDER $150 ORDERS OVER $150 EXPECTED DELIVERY
STANDARD DELIVERY
No signature on delivery
$6.95 FREE 3 – 10 working days
EXPRESS DELIVERY
Signature on delivery
$9.95 FREE 1 – 3 working days

We currently use Australia Post and StarTrack as our domestic courier. 

INTERNATIONAL DELIVERY

ORDERS UNDER $150 ORDERS $150-$299 ORDERS OVER $300 EXPECTED DELIVERY
STANDARD DELIVERY
No signature on delivery
$13.95 FREE FREE 7 – 14 working days
EXPRESS DELIVERY
Signature on delivery
$24.95 $24.95 FREE 4 – 10 working days

We currently use Australia Post, UPS and DHL as our international courier therefore, we do not deliver to PO Box addresses.

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient.

Should the customer choose not to pay taxes and duties that may be payable upon the item(s) arrival at the destination country resulting in the item(s) being sent back to Basics Department, the cost of delivery will be deducted from the refund. 

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact Basics Department via email customercare@basicsdepartment.com within 7 working days of placing your order so that we may assist you.