FREQUENTLY ASKED QUESTIONS

Shopping at Basics Department is easy.

Once you have found an item you like, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page. Review the items in your shopping cart by clicking the 'SHOPPING BAG' image. Click on 'PROCEED TO PURCHASE' to complete your order.

You can shop at Basics Department without creating an account. You can simply check out via PayPal Express or as a guest and if you decide to create an account at the end of your purchase then you have the option to add in a password, which opens your account. We recommend creating an account so that you can track your orders and also manage your store credit.

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Basics Department accepts payment via PayPal, American Express, Visa, MasterCard, Apple Pay, Google Pay, Afterpay, Zip, Laybuy and Sezzle.

We are an Australian business therefore, you will be charged in Australian Dollars (AUD).

All Australian orders made before AEST 12pm on a weekday will be processed on the same day (except public holidays). For International orders, it is AEST 11am. Please note that all orders received over the weekend or public holiday are processed the following business day.

We only deliver to PO Box addresses within Australia.

For information on delivery and delivery charges to your destination, view our delivery options.

Before your purchases have been prepared for despatch we can cancel an item, change the size or edit your billing and delivery details.

If you need to amend your order please email customercare@basicsdepartment.com 

Once your order has been despatched, you will receive an email containing your tracking number to track your package.

Making a return or exchange is easy. You have 21 days from delivery receipt to decide whether to keep your items.

Simply fill in the returns form and send it to the address stated along with the gift packaging. 

For more information, view our Returns Policy.