RETURNS & EXCHANGES

Basics Department will accept returns on all orders within 21 days of delivery date.

FULL PRICED ITEMS
Basics Department will refund or exchange all full priced items if you are not satisfied with your order.

SPECIAL PROMOTION ITEMS
Purchases made using discount codes or offers will have specific terms and conditions associated. By redeeming the code or offer you agree to these terms and conditions.

Basics Department will refund or exchange all sale promotion items discounted by less than 25% if you are not satisfied with your order. There are no refunds on sale promotion items discounted by 25% or more because of incorrect choice or change of mind. We do however, offer items to be returned for an exchange or a credit note (valid up to 12 months from date of product receipt).

SALE ITEMS
There are no refunds on sale items discounted by 25% or more because of incorrect choice or change of mind. We do however, offer products to be returned for an exchange or a credit note (valid up to 12 months from date of product receipt).

We strictly do not accept refunds and exchanges on personalised/monogrammed garments, underwear bottoms, pierced jewellery and products purchased from theclassics___. No returns will be accepted of gift cards, or exchanges of gift cards for cash.

All products must be returned in the original Basics Department packaging provided, including the shipping carton, along with the completed returns form provided. Returned items must be in their original condition - unworn, unwashed, unused and with all Basics Department tags attached. Garments received soiled or with make-up marks will not be accepted for exchange or return and will be sent back at the customer’s expense. 

All swimwear should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if the strip has been removed.

It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by other such means or carrier of your choice, which gives proof of posting and delivery. All returns or exchanges sent to Basics Department must have a valid tracking number. Basics Department will not be liable for items lost in transit.

For international returns, Basics Department recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All international customers are obliged to pay for their goods to be returned for a refund.

The costs of returning and/or exchanging products shall be the customer’s responsibility unless the products are faulty (Basics Department can only reimburse customers' delivery costs from the address the products were originally delivered to).

If you wish to exchange or refund a faulty product, please contact us via email customercare@basicsdepartment.com.

Where the products fail to be of acceptable quality, and the failure does not amount to a major failure, Basics Department is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of products is subject to availability. Basics Department classifies products to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Products that are damaged as a result of wear are not considered to be faulty.

Basics Department will issue a refund to the original card used for purchase within 10 business days of receipt of a return. This refund will include the full value of the products returned, including the relevant taxes, shipping or return delivery costs.

Outside the above timeframe, our products come with guarantees that cannot be excluded under applicable Australian laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Basics Department to comply with applicable Australian laws.

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

While Basics Department offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged and potentially refused at Basics Department's discretion.

If you have any queries about our Returns Policy, please contact us via email customercare@basicsdepartment.com.